Privacy Policy

Here at Changing Point Therapy we are committed to protecting the privacy of all individuals that provide personal information to us. This Privacy Policy explains how we collect, protect, use and share personal information. We may review and change this policy intermittently. Our clients will be notified of any changes at the given time.

PERSONAL INFORMATION COLLECTED BY CHANGING POINT THERAPY

Personal Information refers to any information that can identify an individual. Changing Point Therapy may obtain personal information from a number of sources. This includes from you, the client; from insurers, in the instance that you have been referred to Changing Point Therapy through an insurer and / or fees are being paid through insured arrangements; from a GP, psychiatrist or any other medical practitioner with whom communication is necessary for the purpose of treatment and through publicly available material.

Changing Point Therapy may obtain, store and transfer personal information about you of the following nature:

Identity and contact information including your name, marital status, date of birth, gender, address, email address and telephone numbers;

Therapeutic information provided to by you in initial assessment and through the course of treatment;

Contact information of medical professionals involved in your care;

Financial and transactional information including your bank account details, insurance details, invoice amounts and payments.

Throughout the course of your treatment, special category data may be obtained. Special category data refers to information which reveals details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We may also collect any information regarding criminal convictions and offences.

HOW PERSONAL INFORMATION IS USED BY CHANGING POINT THERAPY

Changing Point Therapy uses your personal information for the prime purpose of delivering tailored therapeutic treatment. We also utilise your information for the following purposes:

To arrange payment of outstanding fees by you, or a third party such as an insurer, and for the purposes of financial accounting;

For the purpose of meeting the therapist’s professional, regulatory and legal obligations including professional supervision;

In the instance of obligatory legal proceedings;

For the purpose of safeguarding in an instance where the therapist has significant reason to believe you or another person is at immediate risk of harm. 

Changing Point Therapy will generally hold your personal information for a period of five years after the conclusion of your therapeutic relationship. We will only retain your personal information for longer if there are safeguarding concerns with respect to you, or another individual, or where there is an ongoing possibility of obligatory legal proceedings.

HOW AND WHEN PERSONAL INFORMATION IS DISCLOSED BY CHANGING POINT THERAPY

Changing Point Therapy will only disclose your personal information in the exceptional circumstances outlined below. Except as described in this Privacy Policy, Changing Point Therapy will not share or disclose personal information without your permission or unless ordered by a court of law.

With a medical professional with whom communication is necessary for the purpose of your treatment;

With a therapeutic supervisor for the purpose of meeting the therapist’s requirements for regular supervision;

Insurers or other third parties for the purpose of arranging outstanding payments;

With a financial accountant with respect to Changing Point Therapy as a private practice;

Relevant organisations where there are significant safeguarding concerns with respect to you or another individual;

Relevant bodies or organisations where there is legal obligation to do so.

THE SECURITY OF YOUR PERSONAL INFORMATION

Changing Point Therapy operates the appropriate security measures to prevent your personal information from being accidentally lost, accessed, altered, disclosed and stolen in an unauthorised manner. Changing Point Therapy also has a procedure in place in order to deal with any suspected breach of personal data. We will notify you, and any applicable regulator of a breach where there is requirement to do so. To reiterate the above, Changing Point Therapy will only share your personal information where it is necessary for the purposes outlined above and Changing Point Therapy is satisfied that the individual or organisation in question complies with its professional obligation to keep your personal information secure. In addition, therapist supervisors are subject to professional obligations of confidentiality.

ACCESSING PERSONAL INFORMATION HELD ABOUT YOU

You can request access to the personal information you have provided to us via email to admin@changingpointtherapy.co.uk. This enables you to receive a copy of the data and check that we are lawfully processing it. If you have reason to believe that there is a problem with the personal information we hold about you, you can request a correction. We may need to verify the accuracy of the correction provided. Please in the interest of security, notify your therapist with any updates and/ or changes to your personal information.

If you want to request erasure of your personal information, we will take all reasonable steps to do so unless we are required to keep it for legal reasons, which will be notified to you, if applicable, at the time of your request.

QUESTIONS AND COMPLAINTS PROCEDURE

You have the right to make a complaint, and / or submit any questions you may have at any time to admin@changingpointtherapy.co.uk. We aim to respond to your requests, questions and complaints within two working days.

Should you wish to make a formal complaint, you can do so through the Information Commissioner’s Office (ICO). Full details can be found on the ICO’s website www.ico.org.uk.

This Privacy Policy was last updated on: Tuesday, 6 April, 2021